Dragonpay FAQS | Read our frequently asked questions

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Frequently Asked Questions

Please go to refund and fill out our refund form. Kindly be advised that the process may take from 7 to 14 working days.

Please contact our Support Team via our live chat at Contact Us so we can assist you better.

A bank account is required to process refunds. If you don’t have an existing bank account, you can ask a friend, a family member, or any trusted individual, who can let you borrow their own account number in order for us to transfer your money. However, only refund requests with worth 100 pesos and above will be processed. To request a refund, please go to refund and fill out our refund form. Kindly be advised that the process may take from 7 to 14 working days.

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