How can we help you?
Frequently Asked Questions
If you have already made the payment but was not able to receive a confirmation, you may have:
- Missed performing the validation step as indicated on your instruction email (please go back to your instruction email and perform the validation process).
- Failed to pay the exact amount.
If you are trying to validate your payment and received an error saying “transaction is too old”, please contact our Support Team via our live chat at Contact Us so we can assist you better.
You may repurchase the item/goods or re-book flights/reservations to receive a new reference number and instruction email.
Please contact our Support Team at Contact Us for assistance.
Please do not create another transaction. Kindly contact our Support Team at Contact Us for assistance.
If the change is between non-bank* to non-bank channel or bank** to bank option, it is possible