Contact Us

Personal Assistance

Questions? Reactions? Suggestions? At Dragonpay, we prioritize the needs of our clients. Send us a message or click below so we can start processing your concern.

Online Support Center

You may create a support ticket by going to our Online Support Center so we can track your concern more efficiently. For product concerns or voucher concerns kindly contact the merchant from which you purchased the item or voucher.

Payment Instructions

Dragonpay payment channels allow secure and hassle-free transaction. Sending payments to various merchants has never been worry-free. Click below to know more.

Refund Requests

We do not issue cash refunds for pick-up or for door-to-door remittance. We only perform refunds by depositing the money to a bank account.

Please note that Dragonpay is only a payment processor. If your support questions are related to the item or service you purchased, or if you wish to follow-up the delivery of the item you bought, please contact the merchant where you bought it from directly.

Contact our Customer Support

Mondays to Fridays:8:00am to 7:00pm
Saturdays, Sundays, Holidays:9:00am to 5:30pm

Landline    +63(2)8570-5712|+63(2)8655-6820

Mobile   

 +63(961)325-6153                           

Download our Dragonpay Credits mobile app

Download our Dragonpay Credits mobile app to easily track your transactions. Enjoy super fast checkout payment at our merchants. You can also earn Robinsons Rewards or Cebu Pacific GetGo points for every payment made.

You may visit our Facebook page for announcements on processing schedules of over-the-counter payments.

Do you want to add Dragonpay as your payment gateway for your e-commerce site?

THIS FORM IS FOR SALES INQUIRIES ONLY. USE THE CONTACT ABOVE FOR SUPPORT. If it is not a business inquiry, YOUR MESSAGE WILL BE IGNORED.

Contact our Sales
+63(2)7369-4073 | +63(2)8967-6275

Your Message

For Support: Contact Above Section