Contact Us
Personal Assistance
Questions? Reactions? Suggestions? At Dragonpay, we prioritize the needs of our clients. Send us a message or click below so we can start processing your concern.
Online Support Center
You may create a support ticket by going to our Online Support Center so we can track your concern more efficiently. For product concerns or voucher concerns kindly contact the merchant from which you purchased the item or voucher.
Payment Instructions
Dragonpay payment channels allow secure and hassle-free transaction. Sending payments to various merchants has never been worry-free. Click below to know more.
Refund Requests
We do not issue cash refunds for pick-up or for door-to-door remittance. We only perform refunds by depositing the money to a bank account.
Please note that Dragonpay is only a payment processor. If your support questions are related to the item or service you purchased, or if you wish to follow-up the delivery of the item you bought, please contact the merchant where you bought it from directly.
Contact our Customer Support
Mondays to Fridays: 8:00 am to 6:00 pm
For inquiries and concerns,
you may email [email protected] or via our
Online Support Center at https://help.dragonpay.ph.
To report fraud cases, unauthorized transactions or scam, please email us at [email protected]
IMPORTANT: Due to ongoing COVID-19 pandemic, we are currently on a work from home arrangement for the safety of our employees so it would not be possible to answer office phones.
Download our Dragonpay Credits mobile app
Download our Dragonpay Credits mobile app to easily track your transactions. Enjoy super fast checkout payment at our merchants. You can also earn Robinsons Rewards or Cebu Pacific GetGo points for every payment made.
You may visit our Facebook page for announcements on processing schedules of over-the-counter payments.
Do you want to add Dragonpay as your payment gateway for your e-commerce site?
THIS FORM IS FOR SALES INQUIRIES ONLY. USE THE CONTACT ABOVE FOR SUPPORT. If it is not a business inquiry, YOUR MESSAGE WILL BE IGNORED.
Contact our Sales
[email protected]
For Support: Contact Above Section