FAQs - Dragonpay

How can we help you?

Frequently Asked Questions

  • General
  • How do I pay?
  • Payments
  • Refunds
  • Transaction Issues
  • Dragonpay Lite
  • Dragonpay Credits

We are an online payment platform that allows consumers to buy online from e-commerce merchants without using traditional forms of payments like credit cards and PayPal. Instead, the buyer uses his online banking facility, e-wallet, or pays cash over-the-counter at physical retail channels. Dragonpay automatically monitors the online and offline payments and notifies merchants of a completed payment so they can ship the goods or render the service.

The login ID and password that is being prompted from you is your online or internet banking login ID and password with your bank. This is the same login ID and password you use when you check your bank account balance over the internet. Dragonpay does not require a separate ID and password other than the one you already have.

 

If you do not know your internet banking login ID and password, chances are you have not applied for one with your bank. Almost all full-service commercial banks provide online banking services to their clients for free. They go by different names. For example, BPI calls their internet banking BPI Express Online; RCBC calls theirs RCBC AccessOne; Metrobank calls theirs Metrobankdirect; and so on.

 

In addition to a login ID and password, some banks may require a separate transaction password to perform a financial transaction. Supported banks that require this include Unionbank, RCBC, and Chinabank. Make sure you have the correct transaction password when making an online payment through Dragonpay. Some banks provide a short expiration period for their passwords (ex. 3 months, 6 months). If it has been some time since you last used your internet banking facility, you may want to log in to your internet banking account first and make sure all your passwords are current.

 

Visit your bank branch to apply for online banking now.

Dragonpay uses industry-standard Secure Socket Layer (SSL) technology to protect the transmission of your data from your browser to our server. This is the same encryption technology used by all financial institutions worldwide. As a trusted online payment gateway in the Philippines, we do not store your online banking ID and password.

Once you choose our online payment gateway as your preferred payment method, you will receive an email from us containing your payment details and instructions on how to pay with your chosen bank or payment center. You may also view our detailed instructions to some of our channels by clicking the link/s below.

Make sure to follow the correct instructions and don’t forget to VALIDATE your payments for the following channels: BDO Online Banking, Chinabank Online & ATM/OTC Banking, Rural Net, and UCPB Connect.

If you have already made the payment but was not able to receive a confirmation, you may have:

  1. Missed performing the validation step as indicated on your instruction email (please go back to your instruction email and perform the validation process).
  2. Failed to pay the exact amount.
Please contact our Support Team via our live chat at Contact Us.

If you are trying to validate your payment and received an error saying “transaction is too old”, please contact our Support Team via our live chat at Contact Us so we can assist you better.

You may repurchase the item/goods or re-book flights/reservations to receive a new reference number and instruction email.

Please contact our Support Team at Contact Us for assistance.

Please do not create another transaction. Kindly contact our Support Team at Contact Us for assistance.

If the change is between non-bank* to non-bank channel or bank** to bank option, it is possible

Please go to refund and fill out our refund form. Kindly be advised that the process may take from 7 to 14 working days.

Please contact our Support Team via our live chat at Contact Us so we can assist you better.

A bank account is required to process refunds. If you don’t have an existing bank account, you can ask a friend, a family member, or any trusted individual, who can let you borrow their own account number in order for us to transfer your money. However, only refund requests with worth 100 pesos and above will be processed. To request a refund, please go to refund and fill out our refund form. Kindly be advised that the process may take from 7 to 14 working days.

Please contact the merchant’s customer support to report the seller.

Kindly contact the merchant selling the item/goods directly. Dragonpay is a payment facility and is not in any way involved in its partner merchant’s operations including shipping.

Dragonpay Lite & Merchants Concern

Dragonpay Lite is a humble version of the Dragonpay Standard Collection system. This system allows e-commerce merchants/sellers to do online payment collection through Dragonpay as their payment gateway. Registration and integration are all FREE! The available payment channels that will be activated are Dragonpay Credits, BDO Online Banking, BDO Over-the-Counter Cash Deposit, BDO ATM Payments, Coins.ph, Gcash, BPI Banko and Paypal. Application is all done online so it is not just cost-free but hassle free at the same time.

Yes. Upon registration, we will ask you to submit a copy of your business registration, business permits and other supporting documents for approval. We would also need your bank account details and proof of account where you would like your earnings to be transferred.

You may register here : dragonpay.ph/lite/signup and complete the form with your details. After completing the online registration, you will have to wait for 1-2 business days for an email regarding the integration steps and further instructions on how to set up your Dragonpay Account.

The registration fee is FREE and transaction fee is a flat rate of Php20 for all channels except Paypal and GCash. You may check our fees comparison for Lite and Standard Account here.

Dragonpay Lite is an online payment gateway which enables your customers to pay conveniently using 8 channels : Dragonpay Credits, BDO Online Banking, BDO Over-the-Counter Cash Deposit, BDO ATM Payments, Coins.ph, Gcash, BPI Banko and Paypal which do not need any manual validation as everything is automatic. All they have to do is shop and pay. All payments will also be automatically transferred to the bank account that you provide and will be settled weekly. Settlement will only be allowed for those who have completed the business document requirements.

Dragonpay Lite is the easiest way to get your online business rolling. It’s FREE and application is all done online. You may already get your payment collection system in the easiest way possible without the need to go through the hassle of paying so much and exhausting yourself with the application process. Dragonpay is also a well-known and trusted brand for online and alternative payments so your clients will be secure in paying for your products.

You are free to sell any products online as long as they do not fall under narcotics; unauthorized gaming; objectionable sexual materials such as child pornography; products infringing on any third party's copyright, patent, trademark, trade secret or other property rights or rights of publicity or privacy; or any other products or services prohibited by law.

Dragonpay only answers concerns regarding Customer payments (validation, disbursements and refunds) and not for product or service related inquiries. Online merchants need to communicate directly with their customers with regards to these types of inquiries.

The bank account that you need to provide is where Dragonpay will disburse the payments received from your Customers who opt to buy your products using our payment gateway. The payout will be on a weekly schedule. Since registration is all done online, we need an image of your ATM card or passbook to verify the legitimacy of your account and to make sure that every Merchant that signs up with Dragonpay Lite is legitimate. This is for the safety of both the buyers and the sellers and to protect everyone from frauds and scams that could happen with online transactions. We make sure that all information provided are handled with utmost confidentiality

The required documents and information that you need to submit are the following :

 

  • Your DTI or SEC papers with Articles of Incorporation & By Laws,

  • BIR Certificate of Registration,

  • Latest business permits (mayor's permit, BIR, etc.),

  • Any utility billing showing your registered address,

  • Scanned copy of passbook showing the account name and account number of the settlement account, and

  • Scanned copy of government ID/passport of signatory. You may move forward to submitting at least one of these in order to proceed with the activation of your Payment Gateway. However, you will need to complete all the requirements within 3 months or before you can be entitled to your weekly payout or the settlement of your weekly earnings.

The required documents and information that you need to submit are the following :

 

  • Your DTI or SEC papers with Articles of Incorporation & By Laws,

  • BIR Certificate of Registration,

  • Latest business permits (mayor's permit, BIR, etc.),

  • Any utility billing showing your registered address,

  • Scanned copy of passbook showing the account name and account number of the settlement account, and

  • Scanned copy of government ID/passport of signatory. You may move forward to submitting at least one of these in order to proceed with the activation of your Payment Gateway. However, you will need to complete all the requirements within 3 months or before you can be entitled to your weekly payout or the settlement of your weekly earnings.

Integration Process & Admin Platform

For account assistance: [email protected]
For technical assistance: [email protected]
For payout support: [email protected]
For end-user support of your buyers: [email protected] or [email protected]

From the Mobile App, click top-up at the bottom of the screen and just follow the instructions.

Most Dragonpay merchants support it, except Shopee and GrabPay.

No.

No, you have to consume the points at selected Dragonpay merchants.

To reactivate your Dragonpay Mobile App, kindly go to Dragonpay Credits reset and reset your PIN.

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