Frequently Asked Questions
We are an online payment platform that allows consumers to buy online from e-commerce merchants without using traditional forms of payments like credit card and PayPal. Instead, the buyer uses his online banking facility or pay cash over-the-counter at physical retail channels. Dragonpay automatically monitors the online and offline payments and notify merchants of a completed payment so they can ship the goods or render the service.
The login id and password that is being prompted from you is your online or Internet banking login id and password with your bank. This is the same login id and password you use when you check your bank account balance over the Internet. Dragonpay does not require a separate id and password other than the one you already have.
If you do not know your Internet banking login id and password, chances are you have not applied for one with your bank. Almost all full-service commercial banks provide online banking services to their clients for free. They go by different names. For example, BPI calls their Internet banking BPI Express Online; RCBC calls theirs RCBC AccessOne; Metrobank calls theirs Metrobankdirect; and so on.
In addition to a login id and password, some banks may require a separate transaction password to perform a financial transaction. Supported banks that require this includes Unionbank, RCBC and Chinabank. Make sure you have the correct transaction password when making an online payment through Dragonpay. Some banks provide a short expiration period for their passwords (ex. 3 months, 6 months). If it has been some time since you last used your Internet banking facility, you may want to login to your Internet banking account first and make sure all your passwords are current.
Visit your bank branch to apply for online banking now.
Dragonpay uses industry-standard Secure Socket Layer (SSL) technology to protect the transmission of your data from your browser to our server. This is the same encryption technology used by all financial institutions worldwide. We do not store your online banking id and password.
Please contact the website/merchant where you made the purchase from. Dragonpay is only a 3rd party payment processor. We do not ship the actual goods that are being purchased.