Frequently Asked Questions

We are an online payment platform that allows consumers to buy online from e-commerce merchants without using traditional forms of payments like credit card and PayPal.  Instead, the buyer uses his online banking facility or pay cash over-the-counter at physical retail channels.  Dragonpay automatically monitors the online and offline payments and notify merchants of a completed payment so they can ship the goods or render the service.

Once you choose Dragonpay as your payment method, you will receive an email from us containing your payment details and instructions on how to pay with your chosen bank or payment center. You may also view our detailed instructions to some of our channels by clicking the link/s below.

Bayad Center –

BDO Online –


Cebuana Lhuillier –

Make sure to follow the correct instructions and don’t forget to VALIDATE your payments for the following channels: BDO Online Banking, Chinabank Online & ATM/OTC Banking, Rural Net and UCPB Connect. 

The login id and password that is being prompted from you is your online or Internet banking login id and password with your bank. This is the same login id and password you use when you check your bank account balance over the Internet. Dragonpay does not require a separate id and password other than the one you already have.

If you do not know your Internet banking login id and password, chances are you have not applied for one with your bank. Almost all full-service commercial banks provide online banking services to their clients for free. They go by different names. For example, BPI calls their Internet banking BPI Express OnlineRCBC calls theirs RCBC AccessOneMetrobank calls theirs Metrobankdirect; and so on.

In addition to a login id and password, some banks may require a separate transaction password to perform a financial transaction. Supported banks that require this includes UnionbankRCBC and Chinabank. Make sure you have the correct transaction password when making an online payment through Dragonpay. Some banks provide a short expiration period for their passwords (ex. 3 months, 6 months). If it has been some time since you last used your Internet banking facility, you may want to login to your Internet banking account first and make sure all your passwords are current.

Visit your bank branch to apply for online banking now.

Dragonpay uses industry-standard Secure Socket Layer (SSL) technology to protect the transmission of your data from your browser to our server. This is the same encryption technology used by all financial institutions worldwide.  We do not store your online banking id and password.

Please contact the website/merchant where you made the purchase from.  Dragonpay is only a 3rd party payment processor.  We do not ship the actual goods that are being purchased.

If you do not have a Dragonpay Account, you may contact our sales for more information on getting one.