Dragonpay may issue a refund under the following circumstances:
- A deposit was never validated successfully by the customer possibly because: the customer did not perform the validation step; the amount paid was incorrect; or the validation details provided were incorrect.
- A deposit was successfully validated less than four (4) days ago, but the merchant gives us the instruction to perform a direct refund for whatever reason.
We do not issue cash refunds for pick-up or for door-to-door remittance. We only perform refunds by depositing the money to a bank account. The only supported banks for refunds are the following — AUB, BDO, BPI, BPI Family, Metrobank, Unionbank, RCBC, RCBC Savings, PNB, UCPB, Chinabank, Security Bank and Landbank. Furthermore, some of these banks may charge a handling fee when depositing to a provincial account. Should there be any such fees, it will be deducted from the amount to be refunded. We also support refunds to GCash Wallets. Refund requests must be received within 30 days from the date of deposit. Beyond that, we will no longer entertain such requests.
Please allow 14 banking/working days for the refund to be completed.
How do I request for a refund?
NOTE: If you made a payment that is late by a few hours, or the validation does not seem to work correctly, do not panic. We strongly recommend that you contact our Support for assistance instead of immediately filing for a refund. In most cases, payments may still be manually processed by our Support team. But once you have filed for a refund, we can no longer assist with manual validation and we will need to go through the longer refund process.
Make sure to provide accurate information. Provide your account name exactly in the way it was enrolled at the bank (first name and last name). The account can be someone else’s. We will deposit to whatever account you provide us. Do not provide ATM card numbers for the Account Number. If you do not know your account number, please contact your bank first.
As an alternative to performing a refund, you may just do another purchase from a Dragonpay merchant for the same amount (or if the amount due for the new purchase is higher, just deposit the additional amount). Coordinate with us at [email protected] so we can manually apply your previous payment to the new purchase. We only allow this if the previous deposit is not more than thirty (30) days old.
Payments that are not validated or requested for refund within sixty (60) days from the date it was made will be automatically forfeited.