Refund

Dragonpay may issue a refund under the following circumstances:

  1. A deposit was never validated successfully by the customer possibly because:  the customer did not perform the validation step; the amount paid was incorrect; or the validation details provided were incorrect.
  2. A deposit was successfully validated less than four (4) days ago, but the merchant gives us the instruction to perform a direct refund for whatever reason.

We do not issue cash refunds for pick-up or for door-to-door remittance.  We only perform refunds by depositing the money to a bank account.  The only supported banks for refunds are the following — BDO, BPI, Metrobank, Unionbank, RCBC, RCBC Savings, PNB, UCPB, Chinabank, Security Bank and Landbank.  Take note that BPI Family Savings Bank, UCPB Savings Bank, Chinabank Savings Bank and PNB accounts that are formerly with Allied Bank, are not the same as their commercial bank counterparts and are not supported.  Furthermore, some of these banks may charge a handling fee when depositing to a provincial account.  Should there be any such fees, it will be deducted from the amount to be refunded.  We also support refunds to GCash Wallets.  Refund requests must be received within 30 days from the date of deposit.  Beyond that, we will no longer entertain such requests.

There is a Php 15.00 service fee per refund.  Refunds are only released every Wednesday.  Our cut-off is Tuesday noon.  We have to receive your refund request details by the cut-off time for it to be included in the refund batch for the week.  We do not guarantee any specific time for the refund.  Should we miss depositing to your account due to unavoidable circumstances (ex. long queues at the bank, maintenance on the bank’s computer system) on that day, refund will be made on the next banking day.

How do I request for a refund?

Click this link and fill-up the online refund form.

Make sure to provide accurate information.  If the refund fails due to wrong or incomplete information provided, we will charge another Php 15.00 service fee for each succeeding attempt. Provide your account name exactly in the way it was enrolled at the bank (firstname and lastname).   The account can be someone else’s.   We will deposit to whatever account you provide us.  Do not provide ATM card numbers for the Account Number.  If you do not know your account number, please contact your bank first.

As an alternative to performing a refund, you may just do another purchase from a Dragonpay merchant for the same amount (or if the amount due for the new purchase is higher, just deposit the additional amount).  Coordinate with us at help@dragonpay.ph so we can manually apply your previous payment to the new purchase.  We only allow this if the previous deposit is not more than thirty (30) days old.

If you made a payment that is late by a few hours, or the validation does not seem to work correctly, we strongly recommend that you contact our Support for assistance instead of immediately filing for a refund.  In many cases, payments may still be manually processed by our Support team.  But once you have filed for a refund, we can no longer assist with manual validation.

Payments that are not validated or requested for refund within sixty (60) days from the date it was made will be automatically forfeited.

Dragonpay provides innovative payment solutions to help merchants accept or disburse payments online. We focus on alternative payment channels such as banks, mobile payments, ATM's, and brick-and-mortar payment centers. By doing so, we provide our merchants convenience, better protection against fraud, and low transaction..

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