Dragonpay Wallet Refund Request​
Customer Support: +63(2)-8655-6820 [email protected] Mon-Fri : 8am-6pm Sat–Sun : 9am-6pm
📣 Announcement: DP WALLET Shutdown by September 30 📣
dragonpay-logo-tagline-pat780ds3ony3npo1nhjl6luifpv3z34to8abqxcyw
dragonpay-logo-tagline-pat780ds3ony3npo1nhjl6luifpv3z34to8abqxcyw
Contact Us
FAQs
Partner sign up
Partner sign up

Dragonpay Wallet Refund Request

If you have an existing balance in your Dragonpay Wallet App, it is essential that you take action now to process your refund.
1. Check your Dragonpay Wallet App :
See if you still have an available balance.
2. Submit a Refund Request :
Complete our secure online refund form above to claim your balance. Deadline for requests is September 2028.
3. Contact Us if You Have Questions :
Our customer success team is ready to help at 📧 [email protected].
Note: As part of our reconciliation process, Dragonpay will share the necessary information you provide with our app partner, Multisys Corp, to facilitate and complete your refund. Rest assured, your data will be handled in compliance with applicable data privacy and security standards.

Dragonpay Wallet Refund Request

If you have an existing balance in your Dragonpay Wallet App, it is essential that you take action now to process your refund.

Personal Information

Last Name Middle Name First Name
Email


DP Wallet Details

Account Name

Registered Mobile Number Remaining Credit


Refund Bank/Ewallet Details

Bank Details

Account Name
Account Number
Account Type


Proof of Identification

Valid Government ID
Selfie with ID
Notes (optional)

Note: As part of our reconciliation process, Dragonpay will share the necessary information you provide with our app partner, Multisys, to facilitate and complete your refund. Rest assured, your data will be handled in compliance with applicable data privacy and security standards.

Frequently Asked Questions

Why is Dragonpay shutting down its DP Wallet App

Dragonpay has decided to discontinue the DP Wallet App its e-wallet service as it will soon release an updated app by Q4 2025 – DP Credits.

When will the shutdown take effect?

The Dragonpay e-wallet will officially be discontinued on September 30 2025. After this date, you will no longer be able to load, transfer, or use your wallet balance for transactions.

What will happen to my remaining balance?

Users can check their remaining balances by logging into the Dragonpay Wallet app, then completing the form above to initiate the refund process.

All refund requests will be processed within 3 business days and will be credited to your preferred account, either your e-wallet or your appointed bank account.

How can I withdraw my funds?

You can withdraw your remaining balance by:

  • Completing the form above to initiate the refund process
  • Nominate your designated bank account or e-wallet 
Will there be any fees for withdrawing my balance?

No. Withdrawals related to the e-wallet shutdown will be processed free of charge until the 2 years past the shutdown date.

What if I don’t withdraw before the shutdown date?

Balances left unclaimed after September 30, 2025 will not be accessible through the e-wallet app. You will need to file a manual refund request with our support team, as stated above.

Can I still use Dragonpay for other payments?

Yes! Only the DP Wallet app is being discontinued. Dragonpay’s payment gateway and other services will remain available for bills payment, online shopping, and partner transactions.

How will I know if my refund/withdrawal is successful?

You will receive a confirmation email or SMS once your withdrawal or refund has been processed successfully.

Who can I contact for assistance?

For any concerns regarding your balance, withdrawals, or refunds, please contact:

Will Dragonpay launch a new app in the future?

Currently, there are plans to launch a new app – DP Credits. Dragonpay will continue to innovate and may introduce new payment solutions in the future.

Scroll to Top