Job Summary
You will manage end-to-end merchant risk cases from alert review to resolution, applying sound judgment to deliver actionable recommendations to stakeholders while adhering to established protocols.
Job Responsibilities
- Investigate risk alerts end-to-end and maintain detailed documentation.
- Perform KYC/CDD, sanctions screening, and EDD for high-risk merchants.
- Monitor portfolio trends and merchant activity to mitigate fraud and chargeback risks.
- Evaluate merchant requests (feature/channel activation, transaction-privilege changes), applying risk management principles to complex scenarios.
- Collaborate cross-functionally to refine risk controls, SOPs, and preventive measures.
- Mentor junior investigators through onboarding, case reviews, and knowledge sharing.
Job Specifications
- Bachelor’s degree in Business, Finance, IT, Criminology, or a related field.
- 2–4 years of experience in risk, fraud, compliance, or payments.
- Proficient in transaction monitoring and case management; SQL/data skills are a plus.
- Strong analytical, investigative, and detail-oriented skills.
- Clear communication skills for senior and external stakeholders.
- Willing to work on-site in Marikina City.