Frequently Asked Questions


I want to ban a seller due to bad experience. What will I do?

Please contact the merchant’s customer support to report the seller.

When will I receive the item I purchased

Kindly contact the merchant selling the item/goods directly. Dragonpay is a payment facility and is not in any way involved in its partner merchant’s operations including shipping.

If you do not have a Dragonpay Account, you may contact our sales for more information on getting one.