Frequently Asked Questions

REFUNDS

How will I process a refund?

Please go to refund and fill out our refund form. Kindly be advised that the process may take from 7 to 14 working days.

How do I check my refund request status?

Please contact our Support Team via our live chat at Contact Us so we can assist you better.

I want to request for a refund but I dont have a bank account. What will I do?

A bank account is required to process refunds. If you don’t have an existing bank account, you can ask a friend, a family member, or any trusted individual, who can let you borrow their own account number in order for us to transfer your money. However, only refund requests with worth 100 pesos and above will be processed. To request a refund, please go to refund and fill out our refund form. Kindly be advised that the process may take from 7 to 14 working days.

If you do not have a Dragonpay Account, you may contact our sales for more information on getting one.