Frequently Asked Questions

PAYMENTS

What if I made a payment but did not receive a confirmation?

If you have already made the payment but was not able to receive a confirmation, you may have:

  1. Missed performing the validation step as indicated on your instruction email (please go back to your instruction email and perform the validation process).
  2. Failed to pay the exact amount.

Please contact our Support Team via our live chat at Contact Us.

What if I receive an error sayng "This transaction is too old"?

If you are trying to validate your payment and received an error saying “transaction is too old”, please contact our Support Team via our live chat at Contact Us so we can assist you better.

What if I was not able to pay on the given time (deadline)?

You may repurchase the item/goods or re-book flights/reservations to receive a new reference number and instruction email.

I paid through payment centers but I did not get any confirmation. What will I do?

Please contact our Support Team at Contact Us for assistance.

I paid the wrong amount. What will I do?

Please do not create another transaction. Kindly contact our Support Team at Contact Us for assistance.

What will I do if I want to change my mode of payment?

If the change is between non-bank* to non-bank channel or bank** to bank option, it is possible

If you do not have a Dragonpay Account, you may contact our sales for more information on getting one.