Frequently Asked Questions
What is the Dragonpay Online Bank Payment Gateway?
This is an e-commerce facility that allows customers of supported banks to pay a merchant for goods or services electronically using his designated bank account. The amount due is deducted from the customer’s account in real-time upon confirmation. The merchant is then notified electronically of the payment status in real-time so that he may process the shipping or delivery of the item or service purchased.
What is my login id and password?
The login id and password that is being prompted from you is your online or Internet banking login id and password with your bank. This is the same login id and password you use when you check your bank account balance over the Internet. Dragonpay does not require a separate id and password other than the one you already have.
If you do not know your Internet banking login id and password, chances are you have not applied for one with your bank. Almost all full-service commercial banks provide online banking services to their clients for free. They go by different names. For example, BPI calls their Internet banking BPI Express Online; RCBC calls theirs RCBC AccessOne; Metrobank calls theirs Metrobankdirect; and so on.
In addition to a login id and password, some banks may require a separate transaction password to perform a financial transaction. Supported banks that require this includes Unionbank, RCBC and Chinabank. Make sure you have the correct transaction password when making an online payment through Dragonpay. Some banks provide a short expiration period for their passwords (ex. 3 months, 6 months). If it has been some time since you last used your Internet banking facility, you may want to login to your Internet banking account first and make sure all your passwords are current.
Visit your bank branch to apply for online banking now.
Is it safe to enter my online banking id and password in Dragonpay?
Dragonpay takes utmost care and precaution in accepting your id and password and interfacing with your bank’s system. We do not keep your passwords in permanent storage. It is only used for the duration of the transaction with your bank. However, we may keep track of your login id so that our system can detect suspicious or possible fraudulent activities using your bank account and take necessary actions to protect both of us.
The Dragonpay Payment Gateway uses industry-standard 128-bit Secure Socket Layer (SSL) technology to protect the transmission of your data from your browser to our server. This is the same encryption technology used by all financial institutions worldwide.
Where can I get more information about Dragonpay and the Payment Gateway?
You may contact us at email@example.com.